Plans and limits
What each SourceLace plan includes, how AI use is counted, and what happens at each limit. Your organization's plan is set by your SourceLace contact; admins see it on the Manage sources, Team, Settings and Usage pages.
Features your plan does not include are never hidden: the app shows them with the plan they are available on, such as "available on the Business plan".
The plans
| Starter | Team | Business | Enterprise | |
|---|---|---|---|---|
| Seats (people who can sign in) | 1 to 5 | 5 to 50 | 25 to 500 | 75 and up |
| How people use SourceLace | Their own AI app (Claude, ChatGPT, Cursor) | Their own AI app and the SourceLace app | Same | Same |
| AI questions included per seat a month, pooled | None | 100 | 150 | 200 |
| Standard connectors | 3 systems | Unlimited | Unlimited | Unlimited |
| Business connectors | None | 2 systems | 5 systems | Unlimited |
| Enterprise connectors | None | None | Add-on only | 3 included |
| Changes to records (preview and confirm) | Yes | Yes | Yes | Yes |
| Tool calls per person a month (fair use) | 5,000 | 10,000 | 25,000 | 50,000 |
| Access by group, single sign-on, audit log viewer | No | No | Yes | Yes |
| Audit history kept | 90 days | 1 year | 3 years | 7 years |
| Longest chat retention | 30 days | 90 days | 1 year | 10 years |
Your SourceLace contact can change any of these for your organization, for example for a pilot.
Seats
A seat is one named person on the Team page, however they joined (invited, by email domain or through single sign-on). The Team page shows how many seats are used.
- Starter and Team: at the plan's maximum, nobody new can be invited or join by email domain until someone is removed or more seats are added. Admins see a notice at 90% of the maximum.
- Business and Enterprise: you can go over the maximum; the extra seats are counted and billed at the quarterly true-up.
Connectors
Every connector belongs to one of three classes:
| Class | Connectors | Extra system, per month |
|---|---|---|
| Standard | Gmail and Google Calendar (google_workspace), Google Drive, Google Sheets, Microsoft 365 mail and calendar, SharePoint and OneDrive, Amazon S3, PostgreSQL, MySQL, SQL Server, MongoDB, Jira, Zendesk, HubSpot, custom connectors |
$100 |
| Business | Salesforce (with Data 360), Marketing Cloud, Dynamics 365, ServiceNow, NetSuite, Gong, Snowflake, BigQuery, Databricks, Oracle Database | $400 |
| Enterprise | SAP S/4HANA, SAP SuccessFactors, SAP ECC on-premise, Oracle Fusion Cloud, Workday | $1,500 |
A system is one source: two Salesforce orgs are two Business systems. Your plan includes a number of systems per class, and your contract can add more ("Enterprise: SAP S/4HANA x 1"). On Manage sources, connectors you can add are listed as usual; the others are marked locked, with the reason: the plan they are available on, what one more system costs, or "Ask your SourceLace contact". SourceLace checks this when a source is added, however it is added (the app or an AI app), so the limit cannot be passed by accident. Your contact can also switch a connector off for your organization, for example while it is in testing; its sources then stop working until it is switched on again.
AI use: credits and questions
AI use in the SourceLace app is counted in credits: one credit is one US cent. Each question costs what the AI model charged for it plus 30%, so a typical question is about 20 credits. The app shows credits as questions (20 credits each).
- Included. Each plan includes a pool of questions per seat a month, shared by the whole organization: heavy users borrow from light ones. Billed seats are the most of the seats bought, the plan's minimum and the people on the Team page. The pool renews on the 1st of each month.
- Prepaid questions. Packs of 5,000 questions ($1,000) are used after the included questions and before any extra use.
- Extra use. After that, questions cost $0.25 each ($0.20 on Enterprise), up to a monthly maximum your admin sets under Settings → AI use. By default the maximum is 25% of the included questions; 0 turns extra use off. A maximum above the included amount needs a card on file (Team) or your SourceLace contact's approval (Business and Enterprise). Extra use is a separate line, "Extra AI questions", billed after the month ends.
- At the maximum, chat in the SourceLace app pauses until the 1st of next month, or until an admin raises the maximum (that applies at once). SourceLace keeps working in your own AI apps: they do their own thinking and use no credits.
- Your own AI key. With your organization's own Anthropic or OpenAI key (Settings → AI model), your provider bills you directly and questions use no credits.
Admins see a banner in the app at 80% and at 100% of the included questions, and at 80% of the maximum extra use. (Emails are planned.) The Usage page shows this month's credits, and Invoices shows each month's credits, prepaid use and extra questions. Until billing is connected, these are estimates.
Fair use
Each plan has a fair-use number of tool calls per person a month (every lookup, from the app or an AI app). Nothing stops when someone passes it; admins see a notice, and repeated heavy use may be discussed at renewal.
Locked features
- Starter: the SourceLace app's chat is available on Team and up. Everything else works through your own AI app, as described in Getting started.
- Starter and Team: access by group, single sign-on and the Audit Log page are available on Business and up. Every call is still recorded in your audit trail and counted on the Usage page. If you had groups or single sign-on before, they keep working; you can turn access by group off and remove SSO at any time.
Retention
Your admin chooses how long saved chats are kept, up to your plan's longest setting (see the table). A longer setting is refused with the plan that allows it. If your plan changes to one with a shorter limit, chats are kept for at most the new limit. The audit trail is kept at least as long as your plan's audit history; SourceLace does not delete audit entries today.